Terms of Use

Effective 30 September 2026

These Terms of Use (“Terms”) are an agreement between you and High Sloth LLC, a Wyoming limited liability company, 30 N Gould St Ste R, Sheridan, WY 82801 (“we”, “us”), which operates Bulwarkie (“the Game”), the browser game at bulwarkie.io. By playing the Game or buying anything in it, you agree to these Terms, to our Privacy Policy and to our Refund Policy. If you don’t agree, please don’t use the Game.

1. Who can play

• The Game is not directed to children under 13. If you are under 13 (or under the minimum age for using online services without a parent’s consent where you live), please don’t use the Game.
• If you are under 18 (or under the age of majority where you live), you may use the Game only with the permission of a parent or legal guardian, and only with their permission may you buy anything. By allowing you to play, your parent or guardian accepts these Terms for you and is responsible for any purchase you make.

2. The Game

Bulwarkie is free to play in your web browser. We keep working on it, so we may change, suspend or discontinue any part of it — a match, a mode, a hero, a feature or the whole service — at any time. If we discontinue the Game, we will try to give reasonable notice first, and any Premium subscription will be cancelled so it does not renew.

While the Game is in closed beta, taking a seat in a match may require a Discord login and a place on our beta list.

3. Accounts and Discord login

• Where the Game is open to guests you can play under a display name without an account. Logging in uses your Discord account (“Login with Discord”).
• A Discord login is required to buy anything, and to play ranked, see the leaderboards and, during the closed beta, to play at all.
• Everything you buy is tied to the Discord account you were logged in with when you bought it. Keep access to that account: we can’t move purchases to a different account, except where we choose to help after you prove you own both.
• You are responsible for what happens under your account. Tell us at support@bulwarkie.io if you think it has been used without your permission. Your Discord account itself is governed by Discord’s own terms.

4. Optional purchases

Purchases are not open yet. The terms below describe the optional purchases the Game will offer, and they apply wherever those purchases are offered.

What is sold. Everything for sale is cosmetic or convenience only and never gives a gameplay advantage:

• Looks — an alternative appearance for one hero, $1.99 each.
• Chests — a chest is the whole fixed set of looks in one collection, one look for each hero. Its price is $14.99, minus $1.49 for each look in that set you already own (for example, $13.50 if you already own one of them), and you receive every look in the set that you don’t already own. There is no randomness: a chest is not a loot box, you can see every look it contains before you buy, and you always get all of them. A chest whose looks you already own in full is not offered.
• Premium — a subscription that removes the ads shown in the Game’s menus, $2.99 per month. It renews automatically each month until you cancel, and you can cancel anytime. When you cancel, Premium stays active until the end of the period you have already paid for and then stops. To cancel, open MY PURCHASES in the Game and press MANAGE SUBSCRIPTION, or email support@bulwarkie.io and we will cancel it for you. We don’t refund partial periods (see the Refund Policy).

Prices. Prices are in US dollars. Taxes (such as sales tax or VAT) may be added at checkout depending on where you live; the total shown at checkout is what you pay. We may change prices for future purchases. A new Premium price applies only from a renewal after we have told you about it, and you can cancel before then.

Who you buy from. Purchases are processed by Xsolla (USA), Inc. (“Xsolla”), which acts as our authorised reseller and merchant of record. When you buy, you are buying from Xsolla: it takes your payment, collects any applicable taxes and provides payment-related customer service, under its own terms and privacy policy, which are shown at checkout. We never see or store your card or bank details.

A licence, not ownership. Looks, chests and Premium give you a limited, personal, non-exclusive, non-transferable and revocable licence to use them in the Game while the Game (and, for Premium, your subscription) runs, subject to these Terms. They are not property, have no cash value, can’t be exchanged for money or anything outside the Game, and can’t be sold, traded, gifted or moved to another account. We may revoke them if you break these Terms, as described below.

Refunds. Looks and chests are delivered instantly and are final sale: by buying one, you ask for immediate delivery and acknowledge that, where the law allows, you can no longer cancel the purchase or withdraw from it once it has been delivered. Our support team may refund a purchase at its discretion — for example a duplicate purchase, an item that never reached your account, or a fault on our side — if you email support@bulwarkie.io. Xsolla, as merchant of record, also handles refund requests under its own refund policy. Premium can be cancelled anytime. Consumer rights that the law does not allow to be excluded are not affected. The details are in the Refund Policy.

Chargebacks. If you dispute a payment with your bank or card issuer (a chargeback) instead of contacting us, we will revoke the items from that order, end your Premium straight away if you have it — whichever payment you disputed — and block future purchases on that account. The same applies when a payment is reversed because it was reported as fraud. A chargeback or a fraud reversal also cancels your Premium subscription with Xsolla automatically, so you are not charged for it again; if that cancellation fails, we cancel it for you, and any renewal charged in the meantime is refunded to you in full. If a dispute was opened by mistake, contact us and we will help put it right.

Free items. Items we grant for free (for example as a gift, a prize or to make up for a problem) are licensed on the same terms, but they are not refundable because nothing was paid for them.

Mistakes. If a purchase doesn’t deliver what you paid for, contact us and we will either deliver it or refund you.

5. Fair play

To keep matches fun for everyone, you agree not to:

• cheat, use bots, macros or any tool that gives an unfair advantage, or tamper with the game client or its network traffic;
• exploit bugs instead of reporting them;
• disrupt the service — for example by flooding, spamming or attacking our servers;
• try to access accounts, servers or data that aren’t yours;
• buy, sell or trade accounts or items outside the Game.

6. Chat and conduct

Matches have a live chat that every player in the match can read. An automated filter masks some offensive words, but it can’t catch everything, so these rules are yours to keep. In chat, in your display name and anywhere else in the Game, don’t:

• harass, bully, threaten or abuse other players;
• post hate speech — attacks on people for their race, ethnicity, nationality, religion, gender, sexual orientation, disability or similar characteristics;
• post sexual content, and never anything sexual involving minors;
• share anyone’s personal information, such as a real name, address or phone number (and please don’t share your own);
• spam, advertise, or post links to scams or malware;
• impersonate other players, our staff or anyone else, or use a display name that is hateful, obscene or misleading;
• encourage violence or self-harm.

A display name that breaks these rules may be replaced automatically. To enforce these Terms we may mute you, remove you from a match, and restrict, suspend or permanently ban an account or connection, and revoke items. Items lost because of a ban for breaking these Terms are not refunded, except where the law requires it. To report a player, email support@bulwarkie.io.

7. Your content

The content you provide is your display name and what you type in chat (and your Discord name and avatar, if you log in). You are responsible for it and confirm you have the right to use it. You give us a worldwide, non-exclusive, royalty-free licence to show it in the Game as needed to run it — for example your display name in matches, on the leaderboards and in match replays. Chat is shown live to the players in the match; we don’t store it or put it in replays.

8. Intellectual property

The Game — its code, art, characters, name and design — belongs to us and our licensors and is protected by law. These Terms grant you no ownership of it. You may play the Game, share links to it and share videos and screenshots of your own play, but you may not copy, resell, reverse-engineer or create derivative works from it except as the law allows.

9. Other services

The Game relies on services run by others, including Discord (login), Xsolla (payments), Google AdSense (ads) and Cloudflare (hosting). Their own terms apply to your use of them, and we are not responsible for how they operate.

10. No warranty

The Game is provided “as is” and “as available”, without warranties of any kind, express or implied — including fitness for a particular purpose, availability, or that it will be uninterrupted, secure or error-free — to the fullest extent the law allows.

11. Limitation of liability

To the fullest extent permitted by law, High Sloth LLC is not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits or goodwill, arising from your use of — or inability to use — the Game. Our total liability to you for any claim relating to the Game is limited to the total amount you paid for purchases in the Game in the 12 months before the event giving rise to the claim.

Some places don’t allow these exclusions or limits; where that is so, they apply only as far as the law allows. Nothing in these Terms limits liability that can’t be limited by law, such as for fraud, or for death or personal injury caused by negligence.

12. Governing law and your consumer rights

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules, and disputes may be brought in the state or federal courts located in Wyoming. If you are a consumer, however, you keep the protection of the mandatory consumer laws of the country where you live, and you may also bring a claim in the courts there. Nothing in these Terms takes away rights you have as a consumer that can’t be waived by contract.

13. Ending

You can stop playing at any time; if you have Premium, cancel it so it doesn’t renew. We may suspend or end your access if you break these Terms. The sections that by their nature should survive — such as licences you gave us, the limits of our liability and governing law — survive the end of this agreement.

14. Changes

We may update these Terms as the Game evolves. Material changes will be posted here with a new effective date, and where a change affects a subscription you have paid for we will tell you before it applies. Continuing to play after a change means you accept the updated Terms.

15. Contact

Questions about these Terms? Email support@bulwarkie.io, or write to High Sloth LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.